FAQs

Once your MyCash Wallet has been activated, you will be able to access the following services:

• Send cash MyCash-to-MyCash in minutes
• Pay Bills from your mobile device, avoiding long lines and wait time
• Top Up any Digicel Prepaid phone number at any time and on the spot
• Cash In to or Cash Out from your wallet at any authorized agent location so you can make sure you have all the money you need in or outside of your wallet
• Keep track of all your transactions
• Check your balance any time you want

Signing up for MyCash is the easiest part. You only need a valid Jamaican mobile phone number, a valid Jamaican Taxpayer Registration Number (TRN) and then follow the steps in the app. Here is a chart to show you just how simple it is to sign up for your MyCash Wallet:

When doing transactions, there are some limits that you should keep in mind.

Yes, there are daily spend and cash in limits to your wallet depending on the type of wallet.

Yes, when using MyCash, your data and cash are always protected. When setting up your account, you must choose a PIN so only you can access your information and validate each transaction. In addition, our encryption and fraud protection systems identify any suspicious behavior so that you can be at ease.

Only persons who have been given your PIN can access your MyCash Wallet, therefore, we ask you to not share your PIN. If your phone is lost, please contact us at support@mycashdfs.com or our Customer Care number at 888-935-2274 immediately.

Please be mindful that we will never ask for your PIN number when contacting you. Do not share your PIN or wallet information.

Whenever you have an issue with MyCash, please contact MyCash Customer Care Agents at 888-935-2274 or email support@mycashdfs.com

Check below for all fees associated with the MyCash wallet.

Fees incl. 15% GCT

No worries. You can always contact us by calling MyCash Customer Care from within Jamaica at 888-935-2274 or emailing us at support@mycashdfs.com. Please note that our Customer Care number is toll free for Digicel Customers only.

If you don’t have a MyCash Plus wallet, you won´t be able to receive remittance straight into your wallet. You will receive a message notifying you that cash was sent after you will have fourteen (14) days to upgrade to MyCash Plus to receive the remittance in their wallet.

Not to worry. You can always visit a MyCash Agent location to make a Cash Out transaction. Please note that Cash Out fees will apply.

No, you have no fees for receiving remittance into your wallet.

Once you are sure you have a MyCash Plus wallet, you can ask your loved ones abroad to send you money from the United States, Canada, and the United Kingdom with any of our partners below:

• Boss Money
• Shaka Express
• Remitly
• Remitbee

To receive international remittance in your MyCash wallet, you must upgrade to MyCash Plus. After your account has been upgraded, you can get the money from any of our partners straight to your wallet.   

Once the cash is in your wallet, you can send cash MyCash-to-MyCash, pay bills, do a top-up, and more.

Your customer can pay you by scanning your unique MyCash QR code or by entering your Merchant Identifier Number.

With a MyCash Merchant account, you can accept digital payments from customers, manage transactions, access sales reports and analytics, and withdraw funds. It provides a platform to streamline your payment processes and gain insights into your business performance.

You can contact us at merchant_support@mycashdfs.com or calling us at XXXX and our team will assist you.

Click here to share your information with us. One of our Merchant Service Representatives will contact you and help you through the process.

Any type of business can become a MyCash merchant from an Individuals (Self-Employed Persons & Sole Proprietors) to Companies (LLCs, Partnerships etc.)