FAQs
MyCash is a digital wallet that empowers you to control your finances and live your way. MyCash makes it simple and easy to create an account and removes any obstacles when conducting cash transactions by putting financial technologies at your disposal. MyCash offers free MyCash-to-MyCash transfers, access to pay bills to countless billers, and Top Up to any network. There are two types of wallets made to suit your needs: MyCash with a maximum limit of J$35,000 and MyCash Plus with a threshold of up to J$250,000. All of these features have been added so you can perform transactions and have the power to manage your finances.
Once your MyCash Wallet has been activated, you will be able to access the following services:
Signing up for MyCash is the easiest part. You only need a valid Jamaican mobile phone number, a valid Jamaican Taxpayer Registration Number (TRN) and then follow the steps in the app. Here is a chart to show you just how simple it is to sign up for your MyCash Wallet:
| MyCash | MyCash Plus |
| Telephone Number | Telephone Number |
| TRN | TRN |
| Full Name | Full Name |
| Date of Birth | Date of Birth |
| Full Address | |
| National ID, Driver’s license or passport | |
| Selfie | |
| Source of income |
When doing transactions, there are some limits that you should keep in mind.
| Limits and documentation required | MyCash | MyCash Plus |
| Wallet Limit | J$ 35,000 | J$ 250,000 |
| Monthly Limit | J$ 100,000 | J$ 500,000 |
| Daily Spend Limit | J$ 35,000 | J$ 75,000 |
| P2P Transaction Limit | J$ 20,000 | J$ 50,000 |
| Daily Load Limit | J$ 35,000 | J$ 250,000 |
Yes, there are daily spend and cash in limits to your wallet depending on the type of wallet.
| Limits and documentation required | MyCash | MyCash Plus |
| Daily Spend Limit | J$ 35,000 | J$ 75,000 |
| Daily Load Limit | J$ 35,000 | J$ 250,000 |
Yes, when using MyCash, your data and cash are always protected. When setting up your account, you must choose a PIN so only you can access your information and validate each transaction. In addition, our encryption and fraud protection systems identify any suspicious behavior so that you can be at ease.
Only persons who have been given your PIN can access your MyCash Wallet, therefore, we ask you to not share your PIN. If your phone is lost, please contact us at support@mycashdfs.com or our Customer Care number at 888-935-2274 immediately.
Please be mindful that we will never ask for your PIN number when contacting you. Do not share your PIN or wallet information.
Whenever you have an issue with MyCash, please contact MyCash Customer Care Agents at 888-935-2274 or email support@mycashdfs.com
Check below for all fees associated with the MyCash wallet.
| MyCash-to-MyCash | Bill Pay | Cash In | Cash out | ||
| From | To | ||||
| J$ 300 | J$ 1,500 | J$ 0 | J$ 60 | J$ 0 | J$ 92 |
| J$ 1,501 | J$ 3,000 | J$ 0 | J$ 60 | J$ 0 | J$ 167 |
| J$ 3,001 | J$ 4,000 | J$ 0 | J$ 60 | J$ 0 | J$ 259 |
| J$ 4,001 | J$ 8,000 | J$ 0 | J$ 60 | J$ 0 | J$ 299 |
| J$ 8,001 | J$ 10,000 | J$ 0 | J$ 60 | J$ 0 | J$ 380 |
| J$ 10,001 | J$ 15,000 | J$ 0 | J$ 60 | J$ 0 | J$ 414 |
| J$ 15,001 | J$ 25,000 | J$ 0 | J$ 60 | J$ 0 | J$ 518 |
| J$ 25,001 | J$ 30,000 | J$ 0 | J$ 60 | J$ 0 | J$ 598 |
| J$ 30,001 | J$ 35,000 | J$ 0 | J$ 60 | J$ 0 | J$ 667 |
| J$ 35,001 | J$ 45,000 | J$ 0 | J$ 60 | J$ 0 | J$ 748 |
| J$ 45,001 | J$ 55,000 | J$ 0 | J$ 60 | J$ 0 | J$ 834 |
| J$ 55,001 | J$ 65,000 | J$ 0 | J$ 60 | J$ 0 | J$ 949 |
| J$ 65,001 | > | J$ 0 | J$ 60 | J$ 0 | J$ 1,150 |
Fees incl. GCT
No worries. You can always contact us by calling MyCash Customer Care from within Jamaica at 888-935-2274 or emailing us at support@mycashdfs.com. Please note that our Customer Care number is toll free for Digicel Customers only.
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