Account Closure

How to Close Your MyCash Account

In order to close your account you need to follow these steps:

  1. Make sure your account has a zero (0) balance
  2. Call Customer Care at 888-935-2274
  3. Complete the identification process with the Customer Care Agent
  4. Upon successful validation a Closure request will be registered by the Agent, you will be required to send an email to with the instruction to close the account, it must be accompanied with picture of a valid ID, your TRN and Account number (phone number used to register to the service)
  5. After validation of your information the account will be closed within 2 weeks