FAQs

MyCash was closed on Wednesday, December 31st, 2025. As of this date, customers are no longer able to make any transactions using the MyCash mobile wallet and are no longer able to access their accounts.

We’re focusing on strengthening Paymaster’s core services that customers use every day – such as bill payments, mobile top ups and remittances. As part of this renewed focus, the MyCash service was wind down.

After the closure date, you are no longer be able to access your MyCash account. Please contact our Customer Care Team at 1-888-935-2274 for more information.

No. The MyCash website and app are no longer available. Please visit a designated Paymaster location to collect any remaining funds that were not withdrawn prior to shut down.

Your privacy is important to us. All personal information you provided when creating your MyCash account will remain confidential and protected under our Terms and Conditions. You can read our privacy policy here: Privacy Policy

All funds in accounts after December 31st, 2025 will be available for collection at designated Paymaster locations. Starting January 2, 2027, an account maintenance fee will be charged for all remaining accounts. This will be a $50JMD charge to be applied quarterly to accounts.

Yes. You can request account statements for up to two (2) years after your account closes. To request a statement, contact our Customer Care Team at 1-888-935-2274. Requests are usually processed within 3–5 business days.

Don’t worry! Just reach out to our Customer Care Team at 1-888-935-2274, and they’ll help you.

If you have any other questions or need help with your account, our Customer Care Team is here to help at 1-888-935-2274.

Clarendon

Branch Name	Location	Parish
Flausin Fashion	Frankfiled, Frankfield P.O., Clarendon	Clarendon
Impact Sports Bar	14 Sulfur Drive, Mineral Height	Clarendon
May Pen PJL	Shop #7, Bargain Village Shopping Centre, 35 Main Street, May Pen	Clarendon
Young's Pharmacy May Pen	29 Main Street, May Pen	Clarendon

Hanover

Branch Name	Location	Parish
Unique Associates	Shop #11, Hope Haven Plaza, Hopewell	Hanover
Unique Car Care, Sports Bar & Grill Limited	Orange Bay	Hanover

Kingston & St. Andrew

Branch Name	Location	Parish
Appleby Consultants Limited	54 Duke Street, Kingston	Kingston & St. Andrew
Best Information Technology Services	Shop #5, 29 Spanish Town Road, Kingston 11	Kingston & St. Andrew
Cross Roads PJL	9 Half Way Tree Road, Cross Road, Kingston 5	Kingston & St. Andrew
Digicel PJL	14 Ocean Boulevard Kingston	Kingston & St. Andrew
Duhaney Park PJL	Shop #13, Duhaney Park Plaza, Kingston 20	Kingston & St. Andrew
Harbour View PJL	Shop #41, Harbour View Shopping centre. Fort Nugent Drive, Kingston 17	Kingston & St. Andrew
Head Office	9 Molynes Road, Kingston 10	Kingston & St. Andrew
John R. Wong PJL	1 Tobago Avenue, Kingston 5	Kingston & St. Andrew
Lee's Food Fair PJL	86b Red Hills Road, Kingston 10	Kingston & St. Andrew
Loshusan Supermarket	Shop #1K5. Barbican Centre, Kingston 8	Kingston & St. Andrew
Meridian Finance and Corporate Services	14 Dominica Drive, Kingston 5	Kingston & St. Andrew
New Brooklyn Sup PJL	Twin Gates Plaza, Kingston 10	Kingston & St. Andrew
Papine PJL	204 - 206 Old Hope Road	Kingston & St. Andrew
Rich & Famous Liquor Store and Water Shop	37 Ken Hill Drive, Penbroke Hall, Kingston 20	Kingston & St. Andrew
Select Grocers	Shop #13, Upper Manor Park Plaza, Constant Spring, Kingston 8	Kingston & St. Andrew
Southdale PJL	Shop #9, Southdale Plaza, Kingston 10	Kingston & St. Andrew
Sovereign PJL	Shop 2B Sovereign Center, Kingston 6	Kingston & St. Andrew
Super Valu PJL	58 Mannings Hill Rd, Kingston 8	Kingston & St. Andrew
Tafari-I Phones & Accessories Limited	8 Miles, Bull Bay	Kingston & St. Andrew

Manchester

Branch Name	Location	Parish
Mandeville PJL	Shop 14G Block B, Ground Floor, Sovereign Village, 5 1/2 Caledonia Road, Mandeville	Manchester
Price Gel Supermarket	Super Plus Centre, Christiana	Manchester
Sagicor Mandeville	54 Main Street, Mandeville	Manchester

Portland

Branch Name	Location	Parish
Lucyn's Laundry Lounge	Shop #5, Boundbrook Plaza, Boundbrook, Port Antonio	Portland
Port Antonio	1 Blake Street, Port Antonio	Portland

St. Ann

Branch Name	Location	Parish
Boot - Drax Hall	5 Greenwich Park, Drax Hall, Ocho Rios	St. Ann
Cellular Towne	Shop #8, Calvin Plaza, Main Street, Claremont	St. Ann
Cellular Towne Brown's Town	45 Main Street, Brown's Town	St. Ann
Fontana Pharmacy Ocho Rios	Shop #8, Eight Rivers Town Centre, Ocho Rios	St. Ann
Meridian Finance and Corporate Services	Shop # 1A Ocean Village Shopping Centre, Ocho Rios	St. Ann

St. Catherine

Branch Name	Location	Parish
Burke Road S/Fair PJL	St. Jago Pharmacy, 7 Burke Road, Spanish Town	St. Catherine
Grange Lane Pharmacy	Shop #4 & 5, Jet Plaza, 21 Grange Lane, Portmore	St. Catherine
Happy Konnections	Shops CG6 - CG9, Sovereign Village, Greater Portmore P.O.	St. Catherine
Holt's Hardware Supplies Limited	3 Bevan Pen, St. John's Road, Spanish Town	St. Catherine
Jazat Investments Company Limited	Shop 12 Sydnham Commercial Complex, Old Harbour Road	St. Catherine
Linstead PJL	48a King Street, Linstead	St. Catherine
N.E.T.S. Security Services	176 Brunswick Avenue, Spanish Town	St. Catherine
Old Harbour Service Station Limited	Shop 10, Lincoln Plaza, 2 West Street, Old Harbour	St. Catherine
Portmore Mall PJL	Shops 24A & 25A, Block A, Portmore Mall, Portmore	St. Catherine
Shop N Save - Spanish Twn	St Jago Shopping Center - Spanish Town,	St. Catherine
Sim Suitables	Shop 4 & 5, 5 South Street, Old Haebour	St. Catherine

St. Elizabeth

Branch Name	Location	Parish
AC Roberts Service Station	Nain, Nain P.O	St. Elizabeth
Black River	6 North Street, Black River	St. Elizabeth
Journey Books & Stationery Supplies Plus Limited	Shop #1, Parchment Plaza, Southfield District	St. Elizabeth
Junction PJL	Shop #9, Roy's Plaza, Main Street, Junction	St. Elizabeth
Mow's Mini Mart & Wholesale	Bellevue, Southfield	St. Elizabeth
Simple Choice Auto Parts & Accessories	Content Road, Goshen P.A.	St. Elizabeth

St. James

Branch Name	Location	Parish
Greenwood Plaza Company Limited	PO. Box 1044, Montego Bay	St. James
Medifair Pharmacy PJL	24 Market Street, Montego Bay	St. James
MK Samms	Shop #14 Uptown Mall, 68 Barnett Street, Montego Bay	St. James
Sagicor Montego Bay	17 East Harbour Circle, Montego Bay	St. James
Westgate PJL	Shop #1A, CarsJars Plaza, 36 Mirriam Way, Montego Bay	St. James

St. Mary

Branch Name	Location	Parish
Bob's Supercentre Stores	Main Street, Bay Centre Plaza, Annotto Bay	St. Mary
Gayle PJL	Main Street, Gayle	St. Mary
N & A Bookshop	Shop #1, Pioneer Plaza, Main Street, Port Maria	St. Mary

St. Thomas

Branch Name	Location	Parish
Shekinah Pharmacy & Gift Centre	30c Northern Parkway, Albion Estates	St. Thomas
Tari Solutions Company Limited - Morant Bay	20 Queens Street, Motant Bay	St. Thomas
Yallahs PJL	Shop #5, A & I Plaza, Yallahs P.O.	St. Thomas

Trelawny

Branch Name	Location	Parish
Rowe's Wholesale & Retail	Warsop	Trelawny
STOT Partners & Small Loans	Unit 1, 11 Georges Street, Falmouth	Trelawny
Trelawny Coop - Albert Town C.U.	Albert Town P.O.	Trelawny
Trelawny Coop Falmouth C.U.	P.O Box 115 Water Square	Trelawny

Westmoreland

Branch Name	Location	Parish
Fontana Pharmacy (Sav)	33 -35 Beckford Street, Savanna-la-mar	Westmoreland
GPA Wireless Limited Sav-La-Mar	118 - 120 Great George Street, Savannah-La-Mar	Westmoreland
Jevon's Enterprises	Little London Square, Little London P.O.	Westmoreland
Negril PJL	Shop #16, Taits Plaza, Negril Square	Westmoreland
Susie's Occasion	Three Miles River, Frome	Westmoreland