FAQs

Cash In
General

Cash In

You have two ways to add cash to your wallet:

Via your existing debit or credit card – you can use your Mastercard or Visa card from any Jamaican bank to load cash your account anytime you want.
At any MyCash Agent – visit any of our MyCash Agents, hand them the cash and they will deposit it in your account

Both options are for you to choose the way that lets you live life how you want.

You can check your online banking account or call your bank to review your account activity.

Once you have deleted an existing card, it can only be re-added after a 12-month period therefore, it is advised that you carefully consider the card that you wish to delete to avoid any inconvenience. Please remember that you can only have two cards in your MyCash wallet and every time you add or re-add a card you will go through the verification process.

Our objective is for your funds to always be protected and that you feel secure when performing transactions in your MyCash wallet. We have placed the limit of up to two cards to maintain utmost security.

The amount of cash you can add to your wallet is related to your type of MyCash wallet. We recommend you have a MyCash Plus account for maximum capacity.

MyCash has two types of accounts:

MyCash with a wallet size of $35,000
MyCash Plus with a wallet size of $250,000

MyCash is a digital wallet that empowers you to control your finances and live your way. MyCash makes it simple and easy to create an account and removes any obstacles when conducting cash transactions by putting financial technologies at your disposal. MyCash offers free MyCash-to-MyCash transfers, access to pay bills to countless billers, and Top Up to any network. There are two types of wallets made to suit your needs: MyCash with a maximum limit of J$35,000 and MyCash Plus with a threshold of up to J$250,000. All of these features have been added so you can perform transactions and have the power to manage your finances.

General

Once your MyCash Wallet has been activated, you will be able to access the following services:

Send cash MyCash-to-MyCash in minutes
Pay Bills from your mobile device, avoiding long lines and wait time
Top Up any Digicel Prepaid phone number at any time and on the spot
Cash In to or Cash Out from your wallet at any authorized agent location so you can make sure you have all the money you need in or outside of your wallet
Keep track of all your transactions
Check your balance any time you want

Signing up for MyCash is the easiest part. You only need a valid Jamaican mobile phone number, a valid Jamaican Taxpayer Registration Number (TRN) and then follow the steps in the app. Here is a chart to show you just how simple it is to sign up for your MyCash Wallet:

MyCash	MyCash Plus
Telephone Number	Telephone Number
TRN	TRN
Full Name	Full Name
Date of Birth	Date of Birth
	Full Address
	National ID, Driver’s license or passport
	Selfie
	Source of income

When doing transactions, there are some limits that you should keep in mind.

Limits and documentation required	MyCash	MyCash Plus
Wallet Limit	J$ 35,000	J$ 250,000
Monthly Limit	J$ 100,000	J$ 500,000
Daily Spend Limit	J$ 35,000	J$ 75,000
P2P Transaction Limit	J$ 20,000	J$ 50,000
Daily Load Limit	J$ 35,000	J$ 250,000

Yes, there are daily spend and cash in limits to your wallet depending on the type of wallet.

Limits and documentation required	MyCash	MyCash Plus
Daily Spend Limit	J$ 35,000	J$ 75,000
Daily Load Limit	J$ 35,000	J$ 250,000

Yes, when using MyCash, your data and cash are always protected. When setting up your account, you must choose a PIN so only you can access your information and validate each transaction. In addition, our encryption and fraud protection systems identify any suspicious behavior so that you can be at ease.

Only persons who have been given your PIN can access your MyCash Wallet, therefore, we ask you to not share your PIN. If your phone is lost, please contact us at support@mycashdfs.com or our Customer Care number at 888-935-2274 immediately.

Please be mindful that we will never ask for your PIN number when contacting you. Do not share your PIN or wallet information.

Whenever you have an issue with MyCash, please contact MyCash Customer Care Agents at 888-935-2274 or email support@mycashdfs.com

Check below for all fees associated with the MyCash wallet.

		MyCash-to-MyCash	Bill Pay	Cash In	Cash out
From	To
J$ 300	J$ 1,500	J$ 20	J$ 60	J$ 0	J$ 92
J$ 1,501	J$ 3,000	J$ 20	J$ 60	J$ 0	J$ 167
J$ 3,001	J$ 4,000	J$ 20	J$ 60	J$ 0	J$ 259
J$ 4,001	J$ 8,000	J$ 20	J$ 60	J$ 0	J$ 299
J$ 8,001	J$ 10,000	J$ 20	J$ 60	J$ 0	J$ 380
J$ 10,001	J$ 15,000	J$ 20	J$ 60	J$ 0	J$ 414
J$ 15,001	J$ 25,000	J$ 20	J$ 60	J$ 0	J$ 518
J$ 25,001	J$ 30,000	J$ 20	J$ 60	J$ 0	J$ 598
J$ 30,001	J$ 35,000	J$ 20	J$ 60	J$ 0	J$ 667
J$ 35,001	J$ 45,000	J$ 20	J$ 60	J$ 0	J$ 748
J$ 45,001	J$ 55,000	J$ 20	J$ 60	J$ 0	J$ 834
J$ 55,001	J$ 65,000	J$ 20	J$ 60	J$ 0	J$ 949
J$ 65,001	>	J$ 20	J$ 60	J$ 0	J$ 1,150

Fees incl. 15% GCT

No worries. You can always contact us by calling MyCash Customer Care from within Jamaica at 888-935-2274 or emailing us at support@mycashdfs.com. Please note that our Customer Care number is toll free for Digicel Customers only.

Cash In

What are the options to Cash In to my MyCash Wallet?

How do I access the amount temporarily charged to my account?

What happens if I delete my card, can I add it again?

Why can’t I add as many cards as I want?

Is there a limit to the amount of cash I can add to my wallet?

What is MyCash?

General

What is MyCash?

What can I do with MyCash?

How Do I Sign Up For MyCash?

Are there any limits when using MyCash?

Is there a limit to the amount of cash I can spend with my wallet?

Is MyCash secure?

Can someone access my MyCash wallet if I lose my phone?

Whom do I contact if I have any issues with my MyCash wallet?

What are the fees associated with the MyCash wallet?

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