FAQs

The MyCash service is currently in the process of winding down. A final closure date will be shared with all customers once confirmed.

We’re focusing on strengthening Paymaster’s core services that customers use every day – such as bill payments, mobile top-ups and remittances. As part of this renewed focus, the MyCash service will be winding down.

After the closure date, you will no longer be able to access your MyCash account. Customers are encouraged to use or withdraw any remaining funds before the closure date.

No. The MyCash website and app will no longer be available after the closure date. Please make sure to use or withdraw any remaining funds before that time.

If you registered before October 7, 2025, your account would remain active until the service closure date. You won’t be able to add new funds, but you can still use your existing balance for payments or withdrawals.

Your privacy is important to us. All personal information you provided when creating your MyCash account will remain confidential and protected under our Terms and Conditions. You can read our privacy policy here: https://mycashdfs.com/privacy-policy

Yes. You can request account statements for up to two (2) years after your account closes. To request a statement, contact our Customer Care Team at 1-888-935-2274. Requests are usually processed within 3–5 business days.

Don’t worry! Just reach out to our Customer Care Team at 1-888-935-2274, and they’ll help you.

If you have any other questions or need help with your account, our Customer Care Team is here to help at 1-888-935-2274.